No movie sound
Press Esc, open Movie sound and choose Enable movie sound. Browsers need a click before they play audio.
Guest services
Support
The projector hiccuped? We'll get the show back on. Try a quick fix below, or write to us.
Write to us
Tell us what you expected and what happened instead. Your browser, device and a screenshot help a lot. We aim to reply within two business days.
support@popcornclub.tvQuick fixes
Most hiccups have a one-minute fix.
Microphone won't start
Allow microphone access when your browser asks. If you said no, click the lock icon next to the address and turn the microphone back on.
Can't share my screen
Use Chrome or Edge on a computer. Choose the tab or window in the browser's picker, and tick Share audio for sound.
Phone controller won't connect
Scan the newest code on the TV; codes expire after ten minutes. If the phone disconnects, the TV shows a fresh code.
The picture is choppy
Press Esc and set Picture quality to Performance. Closing other busy tabs helps too.
Refunds and receipts
Bought the host license in the last 14 days and want a refund? See the refund policy or email us.