Last updated: October 20, 2026
The short version: if the host license isn't for you, ask within 14 days of buying and we'll refund it in full. No hoops.
Host license
You can get a full refund of the host license within 14 days of your purchase, for any reason. Email support@popcornclub.tv from the address you bought with, or include your receipt, and tell us you'd like a refund. You don't have to explain why, though we'd love to know what we could do better.
When the refund is issued, the license and your theater address are switched off. After 14 days, purchases are final except where the law gives you more rights, or if the Service doesn't work as described and we can't fix it.
Official theater rentals
You can cancel a rental that hasn't started from your account page. Cancel more than 24 hours before its start time and we refund it in full, automatically. Cancelling within 24 hours of the start isn't refunded, because the theater's server is reserved for you by then.
If we can't start your official theater's server, the rental is cancelled and refunded in full automatically. If something on our side goes wrong during a rental, email us and we'll refund or reschedule it. Once a rental has started it can't be cancelled from the account page.
How refunds are paid
Refunds go back to the original payment method through Stripe. They usually appear within 5 to 10 business days, depending on your bank.
Abuse
We may decline repeated refund requests for the same product, or requests for accounts closed for breaking our terms of service, where the law allows.
Your legal rights
This policy adds to, and doesn't replace, any rights you have under consumer protection laws where you live.
Questions
Email support@popcornclub.tv and we'll help.