Questions and answers
Everything about joining, hosting, sound, phones and TVs. Still stuck? Visit support.
Joining a show
What is Popcorn Club?
A cinema you can walk around in your browser. You and your friends show up as characters, meet in the lobby, get snacks and watch a show together on a theater's big screen while talking out loud.
How do I find my friends? theater?
Ask your host for their theater link or code, then open Join a theater. There is no shared public lobby. To open your own address, sign in and get the one-time host license.
Does it cost anything to watch?
No. Viewers always join free. Only the host needs a license.
Which browsers work?
Chrome and Edge on a computer give the best experience. Phones and tablets get touch controls in their browser. Hosts sharing a tab or screen need a desktop browser that supports screen sharing, such as Chrome or Edge.
How do I move around?
Use WASD or the arrow keys to walk and the mouse to look. Space jumps, Shift hurries, E uses things and Esc opens the menu. On a phone, drag on the left to walk and on the right to look.
Do I need an account?
Not to watch: pick a name and walk in. Your level and characters are saved in your browser for now, so clearing your browser's storage resets them.
Hosting
What does the host license include?
A one-time $9.99 purchase that lets you host theaters from your own device, with your own theater address like golden-ostrich.popcornclub.tv. Hosts start shows from the projection rooms, manage room voice, work the snack bar and can enter staff areas.
What can I show?
A browser tab, a window, your whole screen or a video file from your computer. Only show things you own or have permission to share with your group.
How many people can watch my show?
We suggest about 12 people per show. Your computer sends the show to each viewer, so the real limit depends on your upload speed. For bigger crowds, see official theaters.
Can each theater play something different?
Yes. All four auditoriums have their own projection room and their own show, and people only receive the show in the theater they're in.
Sound and voice
How does room voice work?
Hold V to talk (or the Talk button on a phone). People near you sound closer, voices move as you turn, and other rooms can't hear you. Hosts can switch a theater to Whisper or Quiet when the film starts.
I can't hear the movie.
Browsers wait for a click before playing sound. Press Esc, open Movie sound and choose Enable movie sound. You can also pick virtual surround or regular stereo and set your own movie volume there.
Why won't my microphone turn on?
Browsers only allow microphones on secure (https) addresses. Theaters on popcornclub.tv are always secure; make sure you allowed microphone access when your browser asked.
Phones and TVs
Can I play on my TV with my phone as the controller?
Yes. Open the cinema on the screen connected to your TV in TV mode, then scan the QR code with your phone. The phone becomes a controller with walk and look pads, buttons and a Talk button for its microphone.
How do I get the picture onto my TV?
Cast the browser tab from Chrome, use AirPlay screen mirroring, or plug your computer into the TV.
Can I just play on my phone?
Yes. Open the link in your phone's browser and touch controls appear over the picture.
Payments and privacy
Who handles payments?
Stripe. Your card details go straight to Stripe and never touch our servers.
Can I get a refund?
Yes, within 14 days of buying the host license. See the refund policy.
Do you track me for ads?
No. We don't use ad trackers or sell data. Cookies are only for signing in and keeping your account secure. Read the privacy policy.